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	<title>WonderWorks Marketing</title>
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	<link>http://www.wonderworksmarketing.com</link>
	<description>Taking care of business by taking care of customers</description>
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		<title>Balancing Patient and Provider Perspectives on &#8220;Listening&#8221;</title>
		<link>http://www.wonderworksmarketing.com/2012/01/25/balancing-patient-and-provider-prospectives-on-listening/</link>
		<comments>http://www.wonderworksmarketing.com/2012/01/25/balancing-patient-and-provider-prospectives-on-listening/#comments</comments>
		<pubDate>Thu, 26 Jan 2012 05:27:04 +0000</pubDate>
		<dc:creator>Kristi Miller</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Patient Satisfaction]]></category>
		<category><![CDATA[healthcare]]></category>
		<category><![CDATA[Managing Patient Expectations]]></category>

		<guid isPermaLink="false">http://www.wonderworksmarketing.com/?p=1595</guid>
		<description><![CDATA[Patients want to feel heard so it’s no surprise that “listening” is one of the factors that often weighs heavily in determining patient satisfaction. Healthcare providers who believe that they listen well enough to make an accurate diagnosis are frustrated when patients don’t rate them well in listening. Patients are frustrated when they leave an [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Buzz Lightyear Has The Right Idea (Part 4: Tips to Maximize Training Outcomes)</title>
		<link>http://www.wonderworksmarketing.com/2012/01/23/buzz-lightyear-has-the-right-idea-part-4-tips-to-maximize-training-outcomes/</link>
		<comments>http://www.wonderworksmarketing.com/2012/01/23/buzz-lightyear-has-the-right-idea-part-4-tips-to-maximize-training-outcomes/#comments</comments>
		<pubDate>Tue, 24 Jan 2012 03:21:57 +0000</pubDate>
		<dc:creator>Kristi Miller</dc:creator>
				<category><![CDATA[Business Development]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Planning]]></category>
		<category><![CDATA[Producivity]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[Training]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Peter Drucker]]></category>
		<category><![CDATA[Toy Story]]></category>

		<guid isPermaLink="false">http://www.wonderworksmarketing.com/?p=1590</guid>
		<description><![CDATA[If you want to affect long-term improvement in the way your staff interacts with customers, don’t stop at training. Plan ahead . . . (in the words of Toy Story movie character Buzz Lightyear) . . . “to infinity and beyond”! When it comes to training on specialized communication skills like customer service or sales, [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Find a Trainer and Training that F.I.T. (Part 3: Maximize Training Outcomes)</title>
		<link>http://www.wonderworksmarketing.com/2012/01/16/find-a-trainer-and-training-that-f-i-t-part-3-maximize-training-outcomes/</link>
		<comments>http://www.wonderworksmarketing.com/2012/01/16/find-a-trainer-and-training-that-f-i-t-part-3-maximize-training-outcomes/#comments</comments>
		<pubDate>Tue, 17 Jan 2012 04:45:47 +0000</pubDate>
		<dc:creator>Kristi Miller</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Business Development]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Portfolio]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[Training]]></category>
		<category><![CDATA[customer service]]></category>

		<guid isPermaLink="false">http://www.wonderworksmarketing.com/?p=1571</guid>
		<description><![CDATA[Identifying the “right” training and trainer goes beyond looking at topic and budget. Take time to consider how well they F.I.T what you need to help ensure success. This is Part 3 of a series to help improve the success of staff training. If you want to catch up with previous posts, Part 1 explains [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Look Before Leaping Into Staff Training. (Part 2: Tips to Maximize Training Outcomes)</title>
		<link>http://www.wonderworksmarketing.com/2012/01/09/look-before-leaping-into-staff-training-part-2-tips-to-maximize-training-outcomes-3/</link>
		<comments>http://www.wonderworksmarketing.com/2012/01/09/look-before-leaping-into-staff-training-part-2-tips-to-maximize-training-outcomes-3/#comments</comments>
		<pubDate>Tue, 10 Jan 2012 01:32:57 +0000</pubDate>
		<dc:creator>Kristi Miller</dc:creator>
				<category><![CDATA[Business Development]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Planning]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[Training]]></category>
		<category><![CDATA[customer service]]></category>

		<guid isPermaLink="false">http://www.wonderworksmarketing.com/?p=1560</guid>
		<description><![CDATA[Leaping into staff training before looking at other factors, things that can either ensure or impede outcomes, may result in wasted time and expense. This is Part 2 of a series on “Tips to Maximize Training Outcomes”. In Part 1, I began with the premise that while training alone may be sufficient for technical or [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Are You Wasting Time and Money on Staff Training? (Part 1: Tips to Maximize Training Outcomes)</title>
		<link>http://www.wonderworksmarketing.com/2012/01/04/are-you-wasting-time-and-money-on-staff-training-part-1/</link>
		<comments>http://www.wonderworksmarketing.com/2012/01/04/are-you-wasting-time-and-money-on-staff-training-part-1/#comments</comments>
		<pubDate>Thu, 05 Jan 2012 01:41:55 +0000</pubDate>
		<dc:creator>Kristi Miller</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Patient Satisfaction]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[customer service]]></category>

		<guid isPermaLink="false">http://www.wonderworksmarketing.com/?p=1545</guid>
		<description><![CDATA[When businesses identify the need for change or improvement, they often look to some type of staff training. Is training enough to achieve the desired results? Training alone may be sufficient for technical or procedural changes, but it is seldom enough to affect meaningful improvement in interpersonal skills (i.e., communication skill or people skills). Here [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
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		<title>The Insanity of New Year’s Resolutions (for some of us)</title>
		<link>http://www.wonderworksmarketing.com/2011/12/27/the-insanity-of-new-year%e2%80%99s-resolutions-for-some-of-us-2/</link>
		<comments>http://www.wonderworksmarketing.com/2011/12/27/the-insanity-of-new-year%e2%80%99s-resolutions-for-some-of-us-2/#comments</comments>
		<pubDate>Wed, 28 Dec 2011 02:38:28 +0000</pubDate>
		<dc:creator>Kristi Miller</dc:creator>
				<category><![CDATA[Planning]]></category>
		<category><![CDATA[Producivity]]></category>
		<category><![CDATA[New Year]]></category>

		<guid isPermaLink="false">http://www.wonderworksmarketing.com/?p=1532</guid>
		<description><![CDATA[Are you one of the many of us who have made resolutions at the end of December, only to file them under “good intentions” by the end of January? Perhaps those of us who continue this annual ritual without success may be better served with a new approach. (After all, they say that the definition [...]]]></description>
		<wfw:commentRss>http://www.wonderworksmarketing.com/2011/12/27/the-insanity-of-new-year%e2%80%99s-resolutions-for-some-of-us-2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Is the answer ‘right’ if the question is ‘wrong’?</title>
		<link>http://www.wonderworksmarketing.com/2011/12/19/is-the-answer-%e2%80%98right%e2%80%99-if-the-question-is-%e2%80%98wrong%e2%80%99/</link>
		<comments>http://www.wonderworksmarketing.com/2011/12/19/is-the-answer-%e2%80%98right%e2%80%99-if-the-question-is-%e2%80%98wrong%e2%80%99/#comments</comments>
		<pubDate>Mon, 19 Dec 2011 16:11:53 +0000</pubDate>
		<dc:creator>Kristi Miller</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Planning]]></category>
		<category><![CDATA[Producivity]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Facebook Page]]></category>
		<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://www.wonderworksmarketing.com/?p=1525</guid>
		<description><![CDATA[I like being right (or feeling that I am) as much as anyone, but time and experience are teaching me that the ‘right answer’ doesn’t matter as much if you’re focusing on the ‘wrong question’. For example, is it important to answer: What was our biggest success this past year? Or is there more value [...]]]></description>
		<wfw:commentRss>http://www.wonderworksmarketing.com/2011/12/19/is-the-answer-%e2%80%98right%e2%80%99-if-the-question-is-%e2%80%98wrong%e2%80%99/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>5 STARS for Feeling Better Faster!</title>
		<link>http://www.wonderworksmarketing.com/2011/12/11/5-stars-for-feeling-better-faster-2/</link>
		<comments>http://www.wonderworksmarketing.com/2011/12/11/5-stars-for-feeling-better-faster-2/#comments</comments>
		<pubDate>Sun, 11 Dec 2011 16:52:50 +0000</pubDate>
		<dc:creator>Kristi Miller</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Producivity]]></category>
		<category><![CDATA[to do list]]></category>

		<guid isPermaLink="false">http://www.wonderworksmarketing.com/?p=1522</guid>
		<description><![CDATA[Is the stress of December’s seemingly endless list of things to do threatening to take the ‘happy’ out of your holiday? Here are some relatively easy ways to feel better faster: 1. Simplify. Take at least one thing off of your to do list and, most importantly, don’t move it to another time slot or [...]]]></description>
		<wfw:commentRss>http://www.wonderworksmarketing.com/2011/12/11/5-stars-for-feeling-better-faster-2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>What’s the Big Idea? 3 Steps to Deciding</title>
		<link>http://www.wonderworksmarketing.com/2011/12/05/what%e2%80%99s-the-big-idea-3-steps-to-deciding/</link>
		<comments>http://www.wonderworksmarketing.com/2011/12/05/what%e2%80%99s-the-big-idea-3-steps-to-deciding/#comments</comments>
		<pubDate>Mon, 05 Dec 2011 14:27:00 +0000</pubDate>
		<dc:creator>Kristi Miller</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[goals and objectives]]></category>
		<category><![CDATA[planning]]></category>

		<guid isPermaLink="false">http://www.wonderworksmarketing.com/?p=1502</guid>
		<description><![CDATA[If you have more good ideas than time to do them, this post is for you! Whether you’re planning for 2012 or still wondering if and how you will ever get through the rest of your 2011 to do list, here are 3 steps to deciding by shifting your focus from quantity to quality. 1. [...]]]></description>
		<wfw:commentRss>http://www.wonderworksmarketing.com/2011/12/05/what%e2%80%99s-the-big-idea-3-steps-to-deciding/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>2012 Planning and the ‘One Thing’ Challenge</title>
		<link>http://www.wonderworksmarketing.com/2011/11/28/2012-planning-and-the-%e2%80%98one-thing%e2%80%99-challenge/</link>
		<comments>http://www.wonderworksmarketing.com/2011/11/28/2012-planning-and-the-%e2%80%98one-thing%e2%80%99-challenge/#comments</comments>
		<pubDate>Mon, 28 Nov 2011 22:30:17 +0000</pubDate>
		<dc:creator>Kristi Miller</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Planning]]></category>
		<category><![CDATA[Producivity]]></category>
		<category><![CDATA[goals and objectives]]></category>
		<category><![CDATA[planning]]></category>
		<category><![CDATA[to do list]]></category>

		<guid isPermaLink="false">http://www.wonderworksmarketing.com/?p=1330</guid>
		<description><![CDATA[Here’s a great question to ask and answer in planning for 2012: What’s the ‘one thing’ I could accomplish that would have the most significant positive impact on my business? Of course there is almost always more than one thing that an individual can or should accomplish during a year of work, but if you [...]]]></description>
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		<slash:comments>0</slash:comments>
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