Training and support services for customer service, sales, and performance management skills can be customized to your individual needs.  Specialized programs include: EXCEED Customer Service training, T.A.C.T Service Recovery training, Sell-to-Serve training for banks, and Patient Satisfaction training for healthcare organizations.

 

Training Topics

Service

• Customer Service skill training: Learn More
  • EXCEED Customer Service: Aligning your service to exceed customer expectations.
  • Service Recovery T.A.C.T.: Restoring customer satisfaction when a mistake or complaint occurs.

• Patient Satisfaction and Service Recovery training for healthcare providers and organizations. Learn More

Sales

• Sell-to-Serve sales training for banks.
• Cross-selling and making referrals.
• Telephone Contacts (as a part of the sales process).
• Business Development: higher level sales skills for those responsible for going out after new business and building relationships.

Performance Management

• Coaching your Staff for Best Results
• Sales Management

Training Support Services

• Mystery shopping.
• Consultation to help evaluate training needs.
• Develop service and/or sales standards.
• Develop and write curriculum (if custom program / content is needed).
• Train and/or train internal trainers.

To learn more or get started now, please contact me.

Contact Me