Training and support services for customer service, sales, and performance management skills can be customized to your individual needs. Specialized programs include: EXCEED Customer Service training, T.A.C.T Service Recovery training, Sell-to-Serve training for banks, and Patient Satisfaction training for healthcare organizations.
- Customer Service skill training: Learn More
- EXCEED Customer Service: Aligning your service to exceed customer expectations.
- Service Recovery T.A.C.T.: Restoring customer satisfaction when a mistake or complaint occurs.
- Patient Satisfaction and Service Recovery training for healthcare providers and organizations. Learn More
- Sell-to-Serve sales training for banks.
- Cross-selling and making referrals.
- Telephone Contacts (as a part of the sales process).
- Business Development: higher level sales skills for those responsible for going out after new business and building relationships.
- Coaching your Staff for Best Results
- Sales Management
Training Support Services
- Mystery shopping.
- Consultation to help evaluate training needs.
- Develop service and/or sales standards.
- Develop and write curriculum (if custom program / content is needed).
- Train and/or train internal trainers.
To learn more or get started now, please contact me.